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QUESTION 57
How can you setup SAP EarlyWatch Alert?

A.    Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
B.    Using SMSY transaction to create your logical components first, if this is not already done
C.    Connecting to SAP Service Marketplace and setting up the parameters
D.    Connecting to SAP Service Marketplace and defining your landscape

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QUESTION 49
What are benefits of SAP Notes to the installed base? (Choose two)

A.    They allow support consultants to quickly provide solutions for problems which have already been solved before.
B.    SAP Notes inform customers about corporate strategy.
C.    They allow customers to find solutions for their own product issues.
D.    One SAP Note can cover multiple technical issues.

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QUESTION 41
What is one of the roles of a Partner Services Advisor?

A.    Ramp-up assistant for the customer of the SAP PartnerEdge partner
B.    Trainer for Support Enablement
C.    The first point of contact for program and operational queries
D.    The dedicated point of escalation for level 3 support

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QUESTION 33
A message has been sent to the end user with an assigned note. What can the end user decide to do with this message after reading the reply? (Choose two)

A.    Change the processor of the message and send it back to support with the status Sent to Support.
B.    Change the status of the message to Confirmed.
C.    Send the message back to support after providing feedback.
D.    Change the status of the message to Send to SAP and send it directly to SAP Support.

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QUESTION 25
What can be considered a corrective action for a critical issue?

A.    The customer was contacted within the Service Level Agreement (SLA).
B.    The assessment of the situation has been completed.
C.    The incident was acknowledged by its processor.
D.    A workaround has been provided to the customer.

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QUESTION 17
You have found an SAP Note related to a customer’s message and would like to send this to the customer. What status should the message be changed to?

A.    Proposed Solution
B.    In Process
C.    Sent to SAP
D.    Sent to Support

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QUESTION 9
When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?

A.    If the client has a support agreement with both the partner and SAP for the same installation.
B.    For any Very High message forwarded by the partner.
C.    For any Very High message raised outside of the defined business hours.
D.    If the partner support consultants are on holiday.

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Following questions and answers are all new published by SAP Official Exam Center: (The full version is in the end of the article!!!)

QUESTION 1
How can you find the Root Cause Analysis within SAP Solution Manager?

A.    Use the appropriate work center transaction code.
B.    Fill in the search box with keyword Root Cause Analysis.
C.    Open a new application with default settings.
D.    Use the left side menu.

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